If you choose flat rate, which is the normal national post service, it takes 5-21 working days. If you choose Express Shipment, it will arrive within 2-4 days, depending on the shipping address. Please note that we do not take responsibility for incorrect or incomplete addresses.

Please send us an email to service@blueandtrue.com if you need an invoice. Please note that we can only mail the invoice with the data you enter as the billing address.

If you choose Express Shipment, we will mail you your tracking code the same day we ship your order. The shipping method "flat rate" is without a tracking code.

Sure, let us know your ideas. If we have the materials, we will try to develop them, with a small additional fee of €10.

Sure, please find in the collection "exchange cover" the cover you need: with two rings, with four rings, without rings.

That’s not a problem. You can return your unused product in its original packaging within 14 days of delivery to your address, and we will issue a full refund of the product price. The original shipping cost will be deducted, provided you include your order number. Please return the item to: Blue and True Via Righi 13 40126 Bologna, Italy Make sure to include all important information, such as your order number, address, and reason for the return. Returns missing this information cannot be processed. Refunds will be issued once the product is received. International returns are not accepted. International buyers are responsible for any customs duties or taxes. Thank you for your understanding.

Don’t worry. If your product develops a fault within 30 days of purchase, we’ll offer you either an exchange, full refund, or repair, provided you have an order number. For certain damages, we even offer 6 months of guarantee. Please contact us at service@blueandtrue.com and send us pictures of the damage. Include all relevant information such as order number, name, address, and claim details. Please note that all necklaces are handmade, partially hand-dyed, or embroidered and will show signs of use over time, which is not considered damage. Thank you for your understanding.

Yes, we currently sell at 20zero.3 in PZ. San Francesco and WP Store on Via Clavature in Bologna.

We don’t take responsibility for damaged or lost phones. Please always check the condition of your cover and make sure your phone sits and fits properly in the cover at all times.

You can change your order within 2 hours without any problem by emailing us at [service@blueandtrue.com](mailto:service@blueandtrue.com). If you want to make changes later, please write to us anyway and we will find a solution.

You can pick up the items without shipping costs directly at our showroom: BLUE AND TRUE, VIA RIGHI 13, 40126 BOLOGNA, ITALY. Please make an appointment for pickup by emailing service@blueandtrue.com. This option is valid only for purchases in Italy.